Pricing
A price that fits the company, a reply within one working day
Send the number of users, the number of vehicles and the modules you are interested in. We return a quote with a clear monthly amount and no hidden items.
How the price is formed
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Per user
You pay for the accounts that work in the web app: dispatchers, clerks, accountant, owner. An account you deactivate frees the seat.
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Drivers separately
Driver accounts in the BID Driver app are a separate line in the quote, per driver, independent of the number of web users.
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Modules as needed
The base package covers orders, tours, map, costs, invoices and fleet. Cash register, forwarding, organisational units and partner network are switched on per company.
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No lock-in
Monthly subscription, no fixed-term contract. The data is yours and exports at any time.
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One-time onboarding
Import of customers, vehicles and drivers, team training and extended support in the first 2 to 3 weeks are charged once, quoted up front. After that, only the monthly subscription.
Included in the monthly subscription
- In-app support with response deadlines, phone, Viber, WhatsApp
- Remote assistance (BID Remote)
- All new releases and the manual
- Hosting on Microsoft Azure with backups
FAQ
Frequently asked questions
Do we need to install anything?
No. BID Partners runs in the browser (Chrome or Edge) on desktop, tablet and phone. Drivers use the BID Driver Android app. Data is hosted on Microsoft Azure infrastructure in Europe, with daily backups.
How much does it cost?
The price depends on the number of users and the modules you use. Driver accounts in the mobile app are charged separately, per driver. There is no fixed-term contract. Onboarding (data import, training and extended support in the first 2 to 3 weeks) is a one-time fee, quoted up front. Send a quote request with your number of users and vehicles and we reply within one working day.
How long does onboarding take?
A company is registered in a few minutes: data is pulled from the registry by tax ID. We import customers, vehicles and drivers with you from your existing spreadsheets. Orders and tours can start on day one, and the vehicle card, obligations and driver settlement are switched on module by module, without stopping work. Support is in Serbian and English, weekdays 8 to 18.
Whose data is it and what if we leave?
The data is yours. Every company is isolated in the system, access is by roles and permissions, and every change to an order, tour or cost is traced. Excel and PDF export exists on every list. If you end the subscription, you receive an export of all your data.
Can our accountant have access?
Yes. The accountant gets a role with permissions for finance, costs and payroll, without access to the rest. They see SEF invoices, statements, cost proposals and driver settlements and export what they need for the bookkeeping software.
What is support like?
Support is built into the application: a ticket per module with attachments, first-response deadline by priority, progress notifications. For urgent matters there are phone, Viber and WhatsApp, and BID Remote for help on your computer. A 20-chapter manual is in the app and the AI assistant answers from it.
Who already uses BID Partners?
The system has been in production since December 2023 and is used by 45 carriers and forwarders in Serbia, Slovakia, Slovenia and North Macedonia, with over 400 vehicles and over 11,000 orders. References with a contact are given on request, with the client's consent.