Support
Support that knows your business
The team that builds the system is the team that answers the tickets. In Serbian and English, on weekdays, with a response deadline.
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Ticket in the app
Menu Support and requests: report a bug, question or suggestion per module, attach a screenshot. The first-response deadline depends on priority, weekdays 8 to 17, and you follow progress in the ticket and by email.
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Phone, Viber, WhatsApp
+381 63 310 404, weekdays 8 to 18. For urgent situations.
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Manual and AI help
A 20-chapter manual mirrors the application menu. The AI assistant in the app answers "how do I" questions from the same manual.
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Remote assistance
BID Remote lets our team connect to your computer with your consent and help on the spot.
BID Remote
A Windows program for remote assistance. It runs only when you need it and only while it is open.
- 1 Download BID Remote and run the installer.
- 2 Follow the on-screen instructions.
- 3 Send the connection ID to our team by phone or in the ticket.
- 4 The connection ends when you close the program.
BID Remote Setup
Windows · .exe · 22 MB
Download only from bid.partners. The program runs with your consent and installs nothing in the background.
FAQ
Questions about onboarding and support
Do we need to install anything?
No. BID Partners runs in the browser (Chrome or Edge) on desktop, tablet and phone. Drivers use the BID Driver Android app. Data is hosted on Microsoft Azure infrastructure in Europe, with daily backups.
How much does it cost?
The price depends on the number of users and the modules you use. Driver accounts in the mobile app are charged separately, per driver. There is no fixed-term contract. Onboarding (data import, training and extended support in the first 2 to 3 weeks) is a one-time fee, quoted up front. Send a quote request with your number of users and vehicles and we reply within one working day.
How long does onboarding take?
A company is registered in a few minutes: data is pulled from the registry by tax ID. We import customers, vehicles and drivers with you from your existing spreadsheets. Orders and tours can start on day one, and the vehicle card, obligations and driver settlement are switched on module by module, without stopping work. Support is in Serbian and English, weekdays 8 to 18.
Whose data is it and what if we leave?
The data is yours. Every company is isolated in the system, access is by roles and permissions, and every change to an order, tour or cost is traced. Excel and PDF export exists on every list. If you end the subscription, you receive an export of all your data.
Can our accountant have access?
Yes. The accountant gets a role with permissions for finance, costs and payroll, without access to the rest. They see SEF invoices, statements, cost proposals and driver settlements and export what they need for the bookkeeping software.
What is support like?
Support is built into the application: a ticket per module with attachments, first-response deadline by priority, progress notifications. For urgent matters there are phone, Viber and WhatsApp, and BID Remote for help on your computer. A 20-chapter manual is in the app and the AI assistant answers from it.
Who already uses BID Partners?
The system has been in production since December 2023 and is used by 45 carriers and forwarders in Serbia, Slovakia, Slovenia and North Macedonia, with over 400 vehicles and over 11,000 orders. References with a contact are given on request, with the client's consent.